Whilst the site is being built please contact me directly at firstname.lastname@example.org for information on all of my product ranges. Or by post to Doug Roseaman Engineering, 101 Westbrook, Bromham, Chippenham, Wilts SN15 2EE. Please allow a week or two for replies – thanks.
The only information we hold, either on paper or electronically, is that which the customer or enquirer has provided. That is name, address (postal or electronic), items or information required and payment method.
The length of time I hold information reflects the fact that the models and parts I supply can have very long lives. By way of example I recently provided a replacement motor for a 42 year old model and repaired an electronic controller which I supplied 27 years ago.
I never share customers’ or enquirers details with any other person or organisation. On occasions modellers ask to be put in touch with the builder of a model they have seen. In these cases I ask the enquirer to write a letter to the builder explaining what they want. I then forward this to the builder with a covering note. It is then up to builder whether he makes contact or not.
Customers may ask to see any information I hold and to have it deleted – unless I am required to keep it for tax or other legal purposes.